Dispute Resolution Process

It is the goal of all parties involved in New Jersey’s Clean Energy Program to conduct business in a professional manner, without giving rise to any complaints or disputes. However, it is reasonable to expect that as in any other business, disputes may arise. 

Regardless of who originates it, a dispute should always first be presented to the appropriate Program Manager who will make every attempt to resolve it. Please contact the Renewable Energy Program Manager at the phone number below and request to speak to a program supervisor.

If attempts to resolve the issue at the Program Manager level are unsuccessful, the dispute may be presented to the Program Coordinator, Applied Energy Group (AEG), for further review. The dispute may be submitted by telephone to 866-657-6278 (press option 5), by email or by regular mail to Applied Energy Group, 317 George Street, Suite 400, New Brunswick, NJ  08901.  Please provide as much information as possible, including a detailed description of the issue, the dates of conversations with the Market Managers regarding the dispute, etc. AEG will document the issue, and review it with appropriate program personnel, and respond wiithin five business days.

Pursuant to N.J.A.C. 14:1-1, to file a petition for a formal hearing with the Board of Public Utilities, information can be found at www.state.nj.us/bpu/assistance/complaints.

Renewable Energy Program Manager
c/o Conservation Services Group
75 Lincoln Highway, Suite 100
Iselin, NJ 08830
Phone: 866-NJSMART (866-657-6278)
Fax: 732-634-8010