• How do I locate my model number and serial number?
• I just received a letter advising of missing or incorrect information.  How do I provide you with the appropriate information?
• What is defined as a proper proof of purchase/receipt?
• How long does it take to receive my rebate check?

How do I locate my model number and serial number?

Every manufacturer and appliance is different. However, you should not use any numbers found on the packaging your unit comes in as those numbers may not be actual model or serial numbers. Model and serial numbers MUST always be taken from the unit itself. Serial numbers are usually preceded by "S/N" or "SER" on the unit. If you are unable to locate the model or serial number, contact the manufacturer to ask them where they place the number on the specific appliance.

I just received an email or a letter advising of missing or incorrect information.  How do I provide you with the appropriate information?

Kindly reply to the email with the missing information or follow the instructions in the letter to submit the information. We are only able to take limited information over the phone. 

What is defined as a legible sales receipt?

A legible sales receipt should include:

• Purchase date
• Item purchased
• Purchase price
• Indication that the item was paid in full or under financing

How long does it take to receive my rebate check?

Please allow up to 120 days from the date New Jersey's Clean Energy Program (NJCEP) receives all required information to process your rebate.  Please know at any time during the process, if NJCEP finds any information missing or incorrect, you will be notified via email or mailed a letter along with instructions.